Shipping Policy

Thank you for shopping with RÈLA by Mi. We’re committed to delivering your order quickly, safely, and with care.

Processing Time
All orders are processed within 1–3 business days. Once shipped, you’ll receive a confirmation email with tracking information.

Shipping Rates & Times
We currently ship within: GCC, USA UK, MENA & EU. Shipping rates are calculated at checkout based on your location and chosen delivery method.

Estimated delivery times:
– DUBAI: 2–5 business days
– EU: 5–10 business days
– International: 7–14 business days

Note: Delivery times may vary during holidays or due to customs delays.

Tracking Your Order
Once your order has been dispatched, you’ll receive a tracking link via email to follow its journey.

Customs & Duties
International orders may be subject to customs fees or import duties. These charges are the responsibility of the customer.

Missing or Damaged Orders
If your order is delayed, lost, or arrives damaged, please contact us within 7 days of delivery at [support@relabymi.com], and we’ll make it right.

Thank you for choosing RÈLA by Mi!
If you have any questions or need assistance, feel free to contact our customer support team at contact@relabymi.com.